Appointment times & asking customers to confirm
Text customers to reply YES, and see who confirmed right on the stop.
Some stops have a set time (an appointment, like "between 9 and 11"). Others can happen any time that day. Appointments are always kept when the route is optimized.
Asking customers to confirm
- 1Open a route and press Confirm appointments — or press Confirm on a single stop.
- 2Each customer gets a text and email asking them to reply YES.
- 3Their answer shows up on the stop: Confirmed, Declined, or Awaiting.
Tip: Customer called you instead? Use the confirm menu on the stop and choose Mark confirmed by phone.
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