Automatic texts and emails to customers
Reminders, "on the way" texts, review requests, and office alerts — all switchable.
Settings → Alerts lets you choose which messages go out on their own. Flip a switch to turn each one on or off.
Messages to customers
- Appointment reminders — a day or a few days before the visit.
- "On the way" texts — when the tech heads to them.
- Completion photos — before & after photos after each visit.
- Running late alerts.
- Review requests — after a visit, with the delay you choose. If the delay ends at night, the request waits until 8 AM.
- Instant quotes — the moment someone fills out your booking form.
- Pet waste extras: "dogs secured" reply-YES check and dog birthday greetings.
Alerts to you and your office
- Skipped stops
- Failed payments
- New leads
Good to know: Set your timezone on this page so reminders go out at the right time of day.
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