Come-Back Reminders: bring one-time customers back
One-time pressure washing, gutter and window customers are reminded when it's time again and can rebook in one tap.
Most pressure washing, gutter and window jobs are one-time jobs. Without a nudge, many of those customers never call back. Come-Back Reminders sends that nudge for you. Turn it on for each line in Settings → Line Features and choose how many months to wait. The default is 12 months for pressure washing and 6 months for gutters and windows.
What happens
- 1After the wait, a one-time customer with nothing booked gets a friendly text and email: "It's been about 6 months. Want us back?"
- 2Their portal shows a Book your next visit card with the price they paid last time.
- 3They pick a day and tap Book it. The visit goes on your schedule and you get an alert.
- 4When the crew marks that visit done, the customer is billed the same price automatically.
Good to know
- Each job gets one reminder only, at your appointment reminder hour (Settings → Alerts).
- Customers who turned off marketing messages, or are cancelled, never get one.
- If there's no price on file, the card says you'll confirm the price, and no bill is sent automatically.
- Sealing jobs: when the Sealing & Staining Record is on, the customer also gets a re-seal reminder after the number of years the tech entered.
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Related guides
Pressure Washing
Wash homes, driveways, decks and patios. Prices can be worked out from the size of the area.
Gutter Cleaning
Clean and flush gutters and downspouts, plus gutter-guard installs — seasonal and on-demand.
Window Cleaning
Interior and exterior window washing, screens, and tracks — recurring or one-time.
Line Features: extra tools for your trade
Switch on special tools made for each kind of business.