Pausing, cancelling, or changing a service
What happens to upcoming visits and bills when a customer goes on hold.
- 1Find the service on the Subscriptions page.
- 2Open its menu and choose Pause or Cancel.
- 3To start again later, choose Resume.
When you pause or cancel, any upcoming visits that haven't started yet are removed from the schedule so no crew shows up. Past visits and their photos are kept.
Tip: Customers can pause and resume on their own from their portal — handy when they go on vacation.
Good to know: You can't delete a service while it has an open exclusion or remediation project. Finish or cancel the project first.
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