Things customers can do on their own
Pause, ask for an extra visit, pay, tip, rate visits, refer friends, and more.
- Pause or resume a service (great for vacations).
- Request an extra visit. You choose how it's charged for each line in Settings → Pricing → Extra visits from the portal: free, a set price, or their normal per-visit price. The customer sees the price on the button, and it's billed only after the visit is done.
- Pay invoices and save a card for autopay.
- Leave a tip for the crew after a visit (if you turned tipping on).
- Rate a visit with stars and answer a short survey.
- Refer a friend and earn a reward.
- Sign agreements and accept quotes.
- Report a problem — like "you missed a spot" or "the pests are back". This creates a priority visit on your schedule.
- Buy products from your shop, prepay for a discount, or reserve next season — when you've turned those on.
- Prepay 3, 6 or 12 months of all their monthly services at a discount. Those months are then left off their regular monthly bill, so they never pay twice. They can prepay again once the prepaid months run out.
- Book pet care — walks, drop-ins and overnight stays for their dates (pet sitting, when Online Sit Booking is on).
- Book their next visit in one tap when a one-time job is due again (when Come-Back Reminders is on).
- Get a quote on extra work your crew recommended, or say no thanks (when Recommend More Work is on).
Each of these shows up for you in the app — new visits on the schedule, payments in Billing, and messages in Conversations.
Buttons that open the app ask you to sign in first. New to RouteStacker? Start free.
Related guides
What your customers see in their portal
A simple page where customers see visits, pay bills, and manage their service.
Getting reviews after each visit
Customers rate visits; happy ones are invited to post a Google review.
Referral program: rewarding customers for sending friends
Customers share a code; you both win when a friend signs up.
Online Sit Booking for pet sitting
Pet parents book walks, drop-ins and overnight stays for their dates from their portal.
Come-Back Reminders: bring one-time customers back
One-time pressure washing, gutter and window customers are reminded when it's time again and can rebook in one tap.
Recommend More Work: leads from your crew
Your crew notes extra work a customer could use, and it becomes a lead you can quote.