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Fixing common problems

I can't find a page in the menu

The menu hides things you don't use, or that your role can't see.

Check these, in order

  • Is the business line turned on? Tools for a trade only show when that line is on (Settings → Businesses).
  • Is the tool turned on? Many special tools need switching on in Settings → Line Features.
  • Which business are you looking at? Use the business switcher at the top of the menu, or pick All businesses.
  • What's your role? Some pages are only for owners or managers. Ask the account owner.
  • On a phone? Tap ☰ in the top-left to open the menu. Some tools are in a small sub-menu under their business line.

Tip: Fastest way: press the Search everything box at the top and type the page name.

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