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Fixing common problems

A customer can't sign in to their portal

They must use the exact email address you have on file.

  1. 1Open the customer's profile and check their email address.
  2. 2Ask them to use exactly that email on the portal sign-in page.
  3. 3Have them check spam/junk for the sign-in email.
  4. 4Sign-in links expire — they should use the newest email and tap it soon after it arrives.

Buttons that open the app ask you to sign in first. New to RouteStacker? Start free.

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