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Fixing common problems

Payments aren't working

Check your Stripe connection and the customer's card.

  • Go to Settings → Payments and make sure Stripe shows as connected.
  • If one customer's card keeps failing, ask them to update it in their portal.
  • Paid by check or cash? Use Record on the Billing page to mark it paid.

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Related guides

Connecting Stripe so you can take card payments

Stripe is the secure company that processes card payments and sends money to your bank.

Autopay and declined cards

Saved cards are charged automatically. If a card fails, we try again for you.

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