Sending one message to many customers
Text or email a group — like everyone on Tuesday's route — in one go.
- 1In Conversations, press Broadcast.
- 2Choose who gets it — by business line, status, route, or everyone on today's schedule.
- 3Write your message. Type {first_name} and each person sees their own name.
- 4Choose text, email, or both, and send.
Tip: Great for "We're running late today due to weather" or holiday schedule changes.
Good to know: Broadcast emails are only sent from your own verified business email address. Set that up in Settings → Email first.
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