Every customer message, one inbox

Conversations inbox

All customer communication lands in one place, threaded per customer, whichever line they belong to. Your team replies by text or email from your business number and address, sees reviews and referrals as they come in, and can message a whole segment in one send.

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What it does

Two-way SMS & email

Text and email customers from your business number and domain; replies thread right back into the conversation.

Broadcast messages

Text or email a filtered group — by line, status, route or today's schedule — with each message personalized by first name.

Reviews & referrals inline

New ratings and referrals show up as cards in the customer's thread so your team can respond and close.

Book from a conversation

Turn a lead's message into a booking or quote in a click, with their contact details already filled in.

What's included

One inbox across every line

Business number & domain email

Personalized broadcasts

Optional send-from-my-own-email per user

Explore more building blocks

Product Roadmap & Feedback

See what’s next. Help shape it.

Customer CRM

One record per customer, every line

Quoting & online booking

From first call to booked customer

Scheduling

Recurring work, generated for you

Routes & dispatch

An in-house optimizer + live board

Field app

The crew's mobile command center

Conversations inbox comes standard.

It's included with every RouteStacker account — no add-on tier. Flat 5% on transactions, every feature unlocked.

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